• Office : 513-478-0081
  • Cell : 513-919-6789

Frequently Asked Questions

How do I reserve this property? What is the method of payment? Is there an advantage to booking direct with the owner?

We have an online booking calendar on this website. Select your dates and book your home online via a major credit card. We accept Visa, MasterCard, or Discover credit or debit cards.
Booking directly with the owner can save you up to 10% over other websites such as VRBO, HomeAway, AirBNB, and FlipKEY which all charge the customer a booking fee.
We do not have a third-party booking or transaction fee.

What is your cancellation policy?

Please contact our office as soon as possible if you must cancel or change your reservation.  We do not have a cancellation policy but offer Travel Insurance for your convenience and protection. The Travel Insurance information and option can be found in the on line reservation/booking site. (see below)  

Do you offer Trip Insurance?

Two types of trip insurance are offered via TravelGuard during the online booking process. Trip insurance is optional, but we highly recommend purchasing it. You can review the specific details during the online booking.

Do you require a damage deposit?

No, we do not require a damage deposit. A non-refundable damage insurance fee is included in the total rental cost. The damage insurance will cover reimbursement for non-intentional damages (see terms during the online booking). You will receive the terms and conditions associated with damage coverage upon making your reservation. Please notify us immediately if any damages occur.

How far is this Chalet from Gatlinburg, the Great Smoky Mountain National Forest and other Attractions.

A Google map is located on this website and it will show you the exact address and location of the chalet and how far it is to the town of Gatlinburg and other attractions.  Your drive to town is only about 10-15 mins.  Approximately 9-10 miles.

Do you supply linens?

Yes. Linens for the home are provided. All bath towels, wash cloths, bed sheets, pillow cases, and kitchen towels, are provided.
 Is WIFI and Cable Television provided?

Yes, free high speed WIFI and Cable HD TV are provided. The WIFI passwords will be provided via email and is also posted in the home.

Can we check in early, drop-off our luggage OR park in the driveway?

No. Our check-in time is at 3:00 pm EST. Please do not park in the driveway or interrupt the cleaning & inspection staff as they will be preparing multiple homes for guest arrivals. The home has an electronic lock that will coincide with the check in time.  

 How much parking is available?

The home has parking space for two cars in the parking pad area and one additional car could park in the driveway. Please review this website for the specific number of parking spaces. Parking on the streets is prohibited.

How close to the Lil Bit Of Heaven Pool is the Chalet. 

It is a very quick walk down Sunshine Trail to the pool.  There are pool chairs and tables for your use and changing/restrooms.  There is parking available for your car if you choose to drive.  You cannot observe the pool from the chalet so please accompany your children for supervision and their safety.  There is no life guard on duty.  Please do not take towels from the chalet to the pool.   

Do you have a hot tub?

Yes, the hot tub is on the rear deck for your convenience.  Please do not sit or stand on the cover or put soap/bubbles into the hot tub.  Make sure the cover remains secure on the hot tub when not in use and monitor children on the deck during hot tub use.

Do you supply toilet paper, paper towels, garbage bags and soaps?

We provide a starter set which includes a roll of paper towels in the kitchen, a roll of toilet paper and bar soaps for each bathroom, kitchen trash bags, dishwasher soap and liquid dish soap. We also provide ground coffee for your first pot in the morning.  Guests will need to buy food and additional supplies for the remainder of their stay. There is a full size washer and dryer but you will need to bring your own washing detergent. 

What items do I need to bring?

Beach towels, suntan spray/lotion, ice chests or coolers for the pool.  Some condiment items may be in the home such as salt/pepper, sugar, spices, and coffee filters, although they are not officially provided.  In the colder months we provide firewood for the indoor fire place only but you may want to purchase fires starters or dura flame type logs. There are NO outside fire pits or fires permitted on the property.

Do you supply beach towels?

No. Be sure to bring your own beach towels and DO NOT remove any of the bath towels from the home.

Is there an outdoor gas grill?

Yes, we have an outdoor gas grill.  Please turn the grill and gas tank off when you are finished using it. We keep the out door furniture and grill bungeed to the deck due to
wind gusts.  If you re-arrange the furniture please return it to its original position and re-bungee.

What small kitchen appliances and cooking utensils are provided?

We have all of the standard items that you would typically find in a kitchen for preparing family meals (dishes, glasses, pots, pans, utensils, etc.) including a toaster, microwave, coffee pot, blender and crock pot.  The refrigerator is equipped with an ice maker and water dispenser. Please keep the refrigerator on the original settings.

Where do we pick-up the keys or obtain property access information?

All homes have electronic locks so there is no key pick-up. Access codes for the home (and/or applicable gate codes) will be sent via email 1 week prior to your arrival. Driving directions will also be sent at this time.

Who do I call for a problem after arrival?

If you have any problems please call us (513-919-6789) and please read the general information also posted in the home.